Shipping & Returns Policy

Last Updated: 3/11/2026

This Shipping & Returns Policy applies to purchases made through the website of Nubz Nicotine Pouches (“Nubz,” “we,” “our,” or “us”). By placing an order on our website, you agree to the terms outlined below.

Shipping Policy

Age Verification and Adult Signature

Because our products contain nicotine and are intended only for adults, all shipments require age verification upon delivery.

The individual receiving the package must:

  • Be 21 years of age or older
  • Present a valid government-issued photo ID
  • Provide a signature confirming age verification

Packages cannot be delivered without successful age verification.

If delivery is attempted and age verification cannot be completed, the carrier may return the package to us.

Shipping Carriers

Orders may be shipped using major carriers including:

  • United States Postal Service
  • FedEx
  • UPS

The carrier used may vary depending on shipping location, delivery availability, and service options.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation and age verification checks.

Orders placed on weekends or holidays may be processed on the next business day.

Processing times may be extended during:

  • High order volume
  • Holidays
  • Unexpected operational delays

Shipping Time Estimates

Estimated shipping times vary depending on location and carrier but generally range from:

  • 2–7 business days within the United States

Shipping times are estimates and cannot be guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Nubz is not responsible for orders delayed or returned due to:

  • Incorrect addresses
  • Failed delivery attempts
  • Inability to complete age verification

If an order is returned due to incorrect information or failed delivery attempts, additional shipping fees may apply.

Returns & Refund Policy

Because nicotine products are consumable goods, returns are limited. However, we want our customers to feel confident trying Nubz Nicotine Pouches, so we offer a Satisfaction Guarantee.

3-Day Satisfaction Guarantee

If you try one can from your order and are not satisfied, you may request a refund.

To qualify:

  • The request must be made within 3 business days of delivery
  • Only one opened can per order may be eligible for refund
  • Remaining cans must be unopened and sealed
  • The customer must return the remaining product

Once the returned items are received and inspected, Nubz may issue a refund for the order (excluding original shipping costs).

Customers are responsible for return shipping costs unless the return is due to a product defect or order error.

Standard Returns

Returns may be accepted under the following circumstances:

  • Product arrives damaged
  • Product arrives defective
  • Incorrect product was shipped

Customers must contact us within 7 days of delivery to report these issues.

We may request:

  • Photos of the damaged item
  • Photos of packaging
  • Order confirmation information

Approved returns may receive:

  • Replacement product
  • Store credit
  • Refund at our discretion

Non-Returnable Items

The following items are not eligible for return:

  • Products returned after the allowed return period
  • Products that have been excessively used or altered
  • Products not purchased directly from the Nubz website

Refund Processing

Once a return is received and inspected, refunds will be issued to the original payment method.

Refund processing times may vary depending on the customer’s financial institution but typically take 5–10 business days.

Order Cancellations

Orders may be cancelled before shipment by contacting customer support.

Once an order has shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Information

For questions regarding shipping or returns, please contact:

Nubz Nicotine Pouches
Email: Support@nubzpouches.com
Website: Nubzpouches.com

!