Frequently Asked Questions (FAQ)

Welcome to the Nubz FAQ page. Here you’ll find answers to common questions about our nicotine pouches, how to use them, shipping, and our policies.

Product Questions

What nicotine strengths does Nubz offer?

Nubz currently offers nicotine strengths of 3mg, 6mg, and 9mg per pouch. We will soon be expanding our lineup to include 12mg and 15mg options.

How many pouches are in each can?

Each can of Nubz contains 20 nicotine pouches.

How long does a Nubz pouch last?

Nubz pouches are designed to provide a consistent nicotine experience for up to 60 minutes.

What flavors does Nubz currently offer?

Our launch flavors include:

  • Peach Mango Freeze
  • Clear
  • Wintergreen

We are continually testing and developing new flavors.

What type of nicotine does Nubz use?

Nubz uses 99% pure pharmaceutical-grade synthetic nicotine for a clean and consistent nicotine experience.

Are Nubz pouches dry or moist?

Nubz pouches feature a semi-moist design that helps maintain pouch structure while delivering a smooth nicotine release.

Are Nubz pouches spit-free?

Yes. Nubz nicotine pouches are 100% spit-free.

Do Nubz pouches stain teeth?

No. Nubz pouches are designed to not stain teeth when used as directed.

Are Nubz pouches sugar-free?

Yes. Nubz pouches contain 0 grams of sugar and 0 calories.

Do Nubz pouches contain tobacco?

No. Nubz pouches do not contain tobacco leaf. They use synthetic nicotine instead.

Usage Questions

How do you use a Nubz pouch?

Place a pouch in your mouth between your lip and gum. Many users prefer placing it under the upper lip, but it may also be placed under the lower lip or between the cheek and gum.

How long should I keep a pouch in?

Nubz pouches are designed to last up to 60 minutes depending on personal preference.

How many pouches can I use per day?

Nicotine tolerance varies from person to person. We recommend using Nubz responsibly and according to your personal nicotine tolerance.

Can I swallow saliva while using a pouch?

Yes, swallowing saliva while using a pouch is normal. However, do not swallow the pouch itself or the pouch contents.

If a pouch is accidentally swallowed, what should I do?

Contact Poison Control or a medical professional immediately.

Safety & Compliance

Are Nubz products FDA approved?

No. Nubz products have not been evaluated or approved by the U.S. Food and Drug Administration.

Who should not use nicotine pouches?

Nicotine products should not be used by:

  • Individuals under the age of 21
  • Pregnant or breastfeeding individuals
  • People with heart disease, high blood pressure, or nicotine sensitivity
  • Individuals advised by a medical professional to avoid nicotine
  • Pets or animals

Always consult a healthcare professional if you have concerns about nicotine use.

Are Nubz products only for adults?

Yes. Nubz products are strictly intended for adults 21 years of age or older.

Are Nubz pouches a smoking cessation product?

No. Nubz pouches are not intended to diagnose, treat, cure, or prevent any disease, and they are not marketed as a smoking cessation product.

Shipping & Ordering

Where does Nubz ship?

We currently ship within the United States to the following states:

  • California
  • Florida
  • Texas
  • Arizona
  • Nevada
  • New York
  • Ohio
  • Illinois

More states will be added as we expand.

Is age verification required for delivery?

Yes. All deliveries require adult age verification. The person receiving the package must:

  • Be 21 years of age or older
  • Show a valid government-issued ID
  • Sign for the package

This policy helps ensure compliance with laws regarding nicotine products.

How long does shipping take?

Orders typically arrive within 3–7 business days, although delivery times may vary depending on location and shipping carrier.

What carriers may deliver my order?

Orders may be shipped using major carriers including:

  • United States Postal Service
  • FedEx
  • UPS

The carrier used may vary depending on the shipping location.

Can I cancel my order?

Yes. Orders may be cancelled before they are fulfilled and shipped. Once an order has shipped, it cannot be cancelled.

What happens if I miss the delivery attempt?

If you miss the delivery attempt, the carrier will usually attempt delivery again or provide instructions for rescheduling delivery.

Returns & Satisfaction Guarantee

What is the Nubz satisfaction guarantee?

If you open one can from your order and decide you do not like it, you may request a return.

To qualify:

  • Request the return within 3 business days of delivery
  • Only one opened can per order may be eligible
  • Remaining cans must be unopened and sealed

Once the returned items are received, a refund may be issued according to our Shipping & Returns Policy.

How long do I have to request a refund?

Refund requests must be submitted within the timeframe outlined in our Shipping & Returns Policy.

Who pays for return shipping?

For approved returns under the satisfaction guarantee, Nubz covers return shipping costs.

About Nubz

What makes Nubz different from other nicotine pouch brands?

Nubz was designed to improve the nicotine pouch experience by focusing on:

  • Long-lasting pouches (up to 60 minutes)
  • Semi-moist pouch structure that maintains integrity
  • Flavor-forward formulations
  • Synthetic pharmaceutical-grade nicotine
  • Comfortable pouches that do not irritate gums
  • Manufactured in the United States

Our goal is to deliver a consistent and refined nicotine pouch experience.

What inspired Nubz?

Nicotine. Refined.

Nubz was created out of frustration with the limitations of existing nicotine pouch products. Many brands offered inconsistent experiences — harsh nicotine delivery, flavors that faded quickly, and pouches that broke down too quickly.

After years of refinement and testing, Nubz was developed to provide a more consistent and balanced experience. Each pouch is designed to last up to 60 minutes, maintaining structure while delivering a smooth, steady nicotine release. With carefully engineered pouch materials, balanced moisture levels, and layered flavors, Nubz was created to elevate the nicotine pouch category.

What makes Nubz nicotine delivery more consistent?

Nubz uses a proprietary pouch design that allows for a slow, controlled nicotine release, providing a smooth and consistent experience.

What makes Nubz flavors different?

Our flavors are formulated to deliver clean, balanced taste profiles with 0 grams of sugar and 0 calories.

Do Nubz pouches leak or drip?

No. Nubz pouches are designed to maintain structure and prevent leaking or dripping during normal use.

Are Nubz pouches comfortable on the gums?

Yes. Nubz pouches are engineered to be comfortable and non-irritating to the gums when used as directed.

Future Plans

Will Nubz release new flavors?

Yes. Our team is continuously testing and developing new flavors to expand the Nubz lineup.

Will there be subscriptions or discounts?

Yes. Customers can subscribe and save up to 30% or more, depending on current promotions.

Is a rewards program planned?

Yes. A Nubz rewards and loyalty program will be launching soon where customers can earn points and redeem them for rewards.

Contact Support

How can I contact Nubz support?

If you have questions or need assistance, please contact us:

Email: Support@nubzpouches.com
Phone: 877-NUBZNIC

For the fastest response, we recommend contacting us via email.

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